Refund Policy

Company Name: Acopesa Technologies limited
Email: contact@ourpesa.com
Country: Uganda
Last Updated: 4/9/2023

1. Terms and Conditions

1.1. Introduction

Welcome to Acopesa Technologies limited ! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.

1.2. Use of Services

  • You must be at least 18 years old to use our services.
  • You agree not to use our services for any illegal or unauthorized purposes.
  • You are responsible for ensuring that your use of our services does not violate any applicable laws or regulations.

1.3. Accounts

  • To access certain features of our services, you may need to create an account.
  • You agree to provide accurate and complete information when creating your account.
  • You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

1.4. Intellectual Property

  • All content, logos, trademarks, and other intellectual property on our website are the property of Acopesa Technologies limited  or its licensors.
  • You may not use, reproduce, or distribute any content from our website without our prior written permission.

1.5. Limitation of Liability

  • Acopesa Technologies limited  is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
  • We make no warranties or representations about the accuracy or completeness of our services.

1.6. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of Uganda.
  • Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Uganda.

2. Refund Policy

2.1. General Policy

  • Refund requests must be made within 14 days of purchase.
  • To be eligible for a refund, the product or service must be unused and in the same condition that you received it.
  • Refunds will be processed within 10 business days after we receive your request.

2.2. Non-Refundable Items

  • Certain items are non-refundable, including but not limited to:
    • Downloadable software products
    • Custom-made products
    • Services that have already been performed

2.3. Refund Process

  • To request a refund, contact our customer service team at contact@ourpesa.com.
  • You will need to provide your order number and a description of the issue.
  • If your refund is approved, it will be credited to your original method of payment.

3. Cancellation Policy

3.1. Subscription Services

  • You may cancel your subscription at any time by contacting customer service at contact@ourpesa.com.
  • Cancellations will take effect at the end of the current billing cycle.

3.2. One-Time Purchases

  • For one-time purchases, you may cancel your order within 24 hours of placing it.
  • If the product has already been shipped or the service has already been rendered, the order cannot be canceled.

3.3. Cancellation Process

  • To cancel an order or subscription, contact our customer service team at contact@ourpesa.com.
  • You will need to provide your order number and a reason for cancellation.

3.4. Effect of Cancellation

  • Upon cancellation, you will lose access to any services or products associated with your order.
  • Any fees paid before cancellation are non-refundable unless otherwise stated in our refund policy.

Contact Information:

If you have any questions or concerns about these terms, please contact us at:

  • Email: contact@ourpesa.com
  • Phone: +25675373342
  • Address: Plot 2, Lugard Road, Nakasero Hill